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Veterans Health Benefits Handbook Distribution

Veterans Health Benefits Brochure 

The Veterans Health Benefits Handbooks are distributed to enrollees according to priority group beginning with Priority Group 1. If you believe you should have received a handbook by now and have not received one, there may be a variety of reasons you have not received a book: for example, there may be an error with your address in our records, or production may not have reached your priority group yet.

Veterans should be aware of the following:

  • There have been reports by family members that Veterans known to be deceased are receiving a Handbook. VA regrets and apologizes for the inconvenience and hardship this may cause loved ones. VA is working aggressively to prevent such occurrences.
  • Some Veterans may receive multiple automatically generated letters. VA apologizes for this inconvenience and is working to implement system corrections to prevent these multiple letters.
  • Veterans will receive VA Form 4107VHA, "Your Rights to Appeal Our Decision," with their handbooks. This form provides basic information on how to file an appeal, should you not agree with your VHA health benefits enrollment priority group determination. Veterans should be aware this form is for VHA purposes only, and is not intended for appealing a VA service-connection or other pending claims which are handled by the Veterans Benefits Administration (VBA). VBA may be reached at 1 800-827-1000.
  • Veterans may call the VA toll-free at 1-877-222-VETS (8387) for additional information or to provide VA updates.


 

Veterans Health Benefits Handbook Distribution
Priority Groups Scheduled Completion Date Status
Priority Group 1 Spring 2012 Completed
Priority Group 2 Spring 2012 Completed
Priority Group 3 Fall 2012 Completed
Priority Group 4 Fall 2012 Completed
Priority Group5 Winter 2012 Completed
Priority Group 6 Winter 2013 Completed
Priority Group 7 Winter 2013 Completed
Priority Group 8 Spring 2013 Completed

*New enrollees assigned to completed Priority Groups will receive the handbook when enrolled.

Please allow 2-4 weeks from the time your Priority Group indicates "Completed" for processing and mailing of your book. If you have not received your book within this timeline, please contact VA toll-free at 1-877-222-VETS (8387).